Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Processing time may vary slightly during weekends, public holidays, promotional events or periods of unusually high order volume.

Shipping Availability

We currently ship to eligible destinations supported by our available shipping partners. Available shipping methods and applicable shipping charges will be displayed during checkout before completing your purchase.

Estimated Delivery Time

After your order has been processed and dispatched, the estimated delivery time is typically:

7–15 business days after dispatch

Delivery times may vary depending on destination, customs procedures, carrier operations, weather conditions, public holidays and other factors outside our reasonable control.

Shipping Costs

Shipping fees, if applicable, will be clearly displayed during checkout before payment confirmation.

Shipping costs may vary depending on destination, order value, product type and available shipping methods.

Fulfillment & Shipping Origin

Orders may be fulfilled from our own facilities or trusted partner fulfillment facilities depending on inventory availability and delivery destination.

We work with reliable logistics partners to ensure orders are processed and delivered efficiently.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Please allow some time for the carrier's tracking system to update after shipment confirmation.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee address changes after an order has entered processing or shipment preparation.

Delayed or Lost Packages

If your tracking information has not been updated for an extended period, or your package appears to be delayed or lost, please contact us at service@myrqela.com with your order number.

Our customer support team will review the shipping information and provide reasonable assistance to help resolve the issue.

Contact Information